Failed to create empty document

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Visitor (not verified)
Failed to create empty document

Good Morning,

I am trying to assist a user of PGSuper here at our office and she is getting the above error whenever she tries to do much of anything in the program.

Can anyone point me in the right direction please.

Thanks

Pickings
It sounds like the

It sounds like the installation failed to register or install all components of the software. Was the installation performed by a user with Admin rights? Did you make sure to uninstall any existing versions of PGSuper prior to the installation?
I recommend uninstalling any existing versions of PGSuper and reinstalling using default settings. If it still fails, post any messages seen during installation back here.

Richard Pickings, P.E.
BridgeSight Inc.

terraeng (not verified)
Reinstall

The user does have administrator rights, but this time I logged on as administrator and installed - same problem. I have attached 3 screen shots showing what is happening. The folder structure image shows that I am trying to open a legitimate PGSuper file. I downloaded the latest version this morning so I assume I have a good install file.

Thanks for your response!

Rick Brice
Have you tried creating a new

Have you tried creating a new PGSuper project? Make sure the PGSuper configuration is up to date and then try to make a new project. If this fails, the most likely cause is a problem with the installation. If this succeeds, the most likely cause is a problem with your input file.

terraeng (not verified)
Resolved

I figured it out. I went into File - Manage and check marked all boxes and then it updated itself and then allowed for configuration. That allowed me to create a new file and allowed me to open a project.

Thank you for all your help.

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